Refund policy

All sales are final. Due to the nature of our products, we cannot accept returns or exchanges once an order has been processed.

Why this policy exists

Temperature control: NAD+ vials need cold storage to stay potent. Once a product has left our facility, we cannot confirm that it has remained within the correct temperature range. Returned items cannot be reused or resold safely.

Safety and hygiene: These products fall into a category where returns cannot be accepted once the item has been dispatched. A returned vial would break the chain of custody, so we cannot guarantee its safety or sterility. For the safety of all customers, we do not restock returned items.

Cancellations

No cancellations after payment. Orders are processed at once so that products can be packed with cold materials and dispatched as fast as possible. Once payment is received, we cannot cancel or amend the order.

Customer Responsibility

By placing an order, you agree to the terms above. Please check the following before completing payment.

Product details: Make sure you have read the description and that the product suits your needs.

Quantities: Confirm you have selected the correct quantity and subscription frequency if relevant.

Address accuracy: Ensure the delivery address is complete and correct to avoid failed delivery attempts.

Availability: You must be available to receive the order. Delays caused by missed deliveries sit outside our control.

Storage: Refrigerate all NAD+ products at once on arrival.