Shipping policy

Shipping & Delivery Policy

At Holte Health, we ensure your premium NAD+ and Glutathione products arrive quickly, safely, and in perfect condition. Because maintaining the potency of your refill cartridges, starter kits, and vials is our top priority, we use specialised logistics to protect your order.

Temperature-Protected Packaging

We ship all products in insulated, temperature-protected packaging to help maintain maximum potency. Our strict shipping schedule reduces time in transit and avoids products sitting in uncontrolled environments, especially during warmer weather.

Dispatch Schedule

To protect the temperature control of your order, we do not ship on Fridays. This prevents products from being held in courier depots over the weekend.

Order Cut-Off Time: 10:00 AM
Monday to Thursday: Orders placed before 10:00 AM ship the same day.
Thursday (after 10:00 AM) to Sunday: Orders will be dispatched on Monday.

Delivery Methods & Costs

All orders are dispatched via DPD Next Day Delivery, tailored to your location:

Destination	Delivery Window	Cost
UK Mainland	Next Day (Before 12:00 PM)	FREE on orders over £100 (Otherwise £4.95)
Scotland	Next Day (Before 1:00 PM)	FREE on orders over £100 (Otherwise £4.95)
Northern Ireland	2 to 5 Working Days	FREE on orders over £100 (Otherwise £4.95)

Temperature Guidance & Storage

Short periods out of cold storage during transit will not affect the quality or potency of your NAD+ and Glutathione. However, once your delivery arrives, please place your products in the fridge as soon as possible.

Delivery Responsibility

Because these are temperature-sensitive products, you must be available to receive the delivery on the first attempt. Holte Health cannot be held responsible for product degradation caused by missed deliveries or delayed collections.

Need Help?

If you experience any delivery issues or have questions about your shipment, please contact our support team immediately at support@holtehealth.com or visit www.holtehealth.com.